Terms of use
Last updated: 13/09/2026 · Montaro · info@montaro.gr
1. What Montaro is
Montaro is an online platform that connects customers who need furniture assembly, disassembly or wall mounting with independent pros. The platform does not perform the work itself and is not a party to the customer–pro agreement.
2. Accounts
Posting a job or sending a bid requires an account with true details. You are responsible for keeping your password safe. Pro accounts are approved by the admin and may be deactivated if the terms are breached.
3. Cost estimates
The estimate produced by the assistant is based on a public reference price table and is indicative. It is neither an offer nor a commitment. The final price comes exclusively from the bid the customer accepts.
4. Bids and assignment
The pro is bound by their bid (amount, availability, receipt/warranty) as long as the job description matches reality. The customer undertakes to describe the job accurately.
5. Payment and commission
The customer pays the pro directly for the work and is not charged by the platform. The pro owes the platform a commission for every job assigned through it. The rate, minimum and maximum are shown on the “For pros” page and in the bid form before submitting. The commission is charged from the pro’s prepaid balance (wallet) at the moment the customer picks their bid, and contact details become visible once it is covered. If the final amount paid by the customer is higher than the bid, the commission is calculated on the final amount. Commissions are refunded only on request and after review (e.g. cancellation by the customer or no-show). Free credits cannot be cashed out; unused topped-up balance is refunded on request when the account is closed.
6. Contact details
Phones, emails and exact addresses become visible only between the customer and the selected pro. Collecting or using details for purposes other than the specific job is prohibited.
6a. No circumvention of the platform
While using the platform and for 12 months after their first contact through it, a customer and a pro who met through the platform undertake to arrange their jobs through it. In particular, the following are prohibited: exchanging phone numbers, e-mails, links or messaging accounts before a bid is picked; proposing or accepting an off-platform deal for a job found through it; declaring a false or artificially low price to avoid the commission; fake cancellations. In case of a breach the platform may, at its discretion and depending on severity, hide the content, withdraw pending bids, charge the commission that would have applied to the job, and suspend or permanently block the account. All users can report such proposals through “Report a problem”.
7. Reviews
Reviews can only be submitted for jobs completed through the platform. The admin may remove reviews that are abusive or misleading.
8. Liability
The platform is not liable for the quality of the work, damages or delays. Pros are independent professionals responsible for the lawful exercise of their activity.
9. Prohibited use
False jobs, false bids, spam, offensive content and any attempt to bypass the platform's mechanisms are prohibited.
10. Changes
The terms may be updated. Continued use after an update means acceptance of the new terms.
11. Governing law
Greek law applies. The courts of Thessaloniki have jurisdiction.