Frequently asked questions
What customers and pros ask most often.
›How much does the platform cost?
Nothing for the customer. The pro pays a small commission only when the customer picks their bid (see “For pros”). The customer pays the pro directly.
›Is the estimate binding?
No. It is a range derived from the public reference price table. The final price is the bid you accept.
›Do I need an account for the estimate?
No. An account is only needed to post the job, so you can receive bids.
›Who sees my phone and address?
Only the pro you pick, and only after you pick them. Until then pros see the area and a shifted pin on the map.
›Why are phone numbers hidden before I pick a pro?
For your safety and to keep the platform fair. Phones, e-mails and links are hidden automatically until you pick a bid. Right after, they are exchanged and the chat opens.
›The pro suggested we close the deal off the platform. What should I do?
Don’t accept, and use “Report a problem” on the job page. Off the platform you lose the review, the history and our help in case of a dispute. Accounts that try this are blocked.
›How are pros vetted?
Every profile is approved by the admin before it can bid, and the phone is verified. Reviews come only from customers who completed a job through the platform.
›What if no bids come in?
You can change the budget or the description. Approved pros within your radius are notified again for every new job.
›Can I upload photos?
Yes, both in the estimate conversation (the boxes, the room, the instructions) and in the job. The assistant takes them into account.
›Does the pro issue a receipt?
Every bid states whether it includes a receipt and a warranty. It is also shown on the pro's profile.
›Which areas are covered?
We start in Thessaloniki and the surrounding municipalities. The structure allows expansion to other cities.
›How do I report a problem?
Every job page has a “Report a problem” link that goes straight to the admin.